dgb88 Privacy Policy

1 Introduction

Welcome to the dgb88 platform. This Privacy Policy ("Policy") describes how we — dgb88 — collect, use, store, and protect your personal information through our website dgb88.cam. By using our services, you are considered to have accepted the terms of this Privacy Policy.

We believe that data privacy is a fundamental right. That is why dgb88 always follows industry best practices to ensure the protection of your personal information. Our Privacy Policy is drawn up in compliance with applicable laws of Bangladesh and international data protection standards.

Before reading this policy, please note that it applies only to the dgb88 platform. Our Privacy Policy does not apply to third-party websites or services.

2 What Information We Collect

When you register and use services on dgb88, we may collect the following categories of information. This information is used solely for providing services, ensuring security, and meeting regulatory obligations.

2.1 Identity and Contact Information

• Full name and date of birth
• Email address
• Current and permanent residential address
• National ID card or passport number (for identity verification)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or bank account numbers (for transaction processing)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Platform access times and session data
• Gaming activity history and preferences
• Information collected through cookies and similar technologies

3 Purpose of Data Use

dgb88 uses the personal information collected from you for the following purposes:

3.1 Account Management and Service Delivery

We use your identity and contact information to complete your registration, verify your account, and ensure access to all features of the platform.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfer. This information is also required to enforce the minimum deposit of ৳300 and the minimum withdrawal of ৳800.

3.3 Security and Fraud Prevention

We monitor IP data, session logs, and transaction patterns to prevent unauthorized access, fraudulent activity, and money laundering. This is essential for protecting your account and funds.

3.4 Customer Service Improvement

Our 24/7 Bengali live chat support team may use your account information to resolve your issues. This is necessary for improving service quality and providing the fastest possible resolution.

3.5 Regulatory Compliance

We are required to retain certain information to ensure responsible gaming and to comply with age verification requirements (services are available to users aged 21 and above only).

3.6 Personalized Experience

By analyzing your gaming preferences and usage patterns, we may recommend relevant offers and games for you. This analysis is carried out entirely within our platform.

4 Data Sharing and Disclosure

dgb88 never sells or rents your personal information. Information may be shared with third parties only in the following limited and specific circumstances:

4.1 Payment Processors

Necessary information is shared with payment gateway services such as bKash, Nagad, and Rocket to complete transactions. These third-party services are governed by their own privacy policies.

4.2 Technology Partners

Game providers such as Pragmatic Play, JILI, Spribe, and others may receive limited technical data for the operation of their gaming systems. They use this information solely to operate gaming services.

4.3 Legal Obligations

We may be required to provide necessary information in response to applicable laws of Bangladesh, court orders, or legitimate requests from government authorities.

4.4 Fraud and Criminal Investigations

Information may be shared with relevant authorities to assist in investigations of money laundering, fraud, or other criminal activities.

5 Data Security Practices

dgb88 follows the highest industry standards to keep your information secure. Our security framework includes the following components:

• SSL/TLS Encryption: All data transmission on the website is protected by 256-bit SSL encryption, making your information unreadable to third parties.
• Firewall and Intrusion Detection Systems: Our servers are protected by advanced firewalls and real-time intrusion detection systems.
• Two-Factor Authentication: Two-step verification is used for account access, preventing unauthorized entry.
• Regular Security Audits: The security of our systems is regularly assessed and tested by third-party experts.
• Restricted Staff Access: Only authorized and trained staff members can access your information on a need-to-know basis.
• Data Backup and Recovery: Your information is kept in encrypted backups so it can be recovered in the event of any technical issue.

Please keep in mind, however, that no one can guarantee complete security when transmitting information over the internet. We therefore ask that you keep your account password secure and never share it with anyone.

6 Cookies Policy

dgb88 uses cookies and similar technologies to operate the website properly and to improve your experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for session management, login verification, and security. The platform will not function properly without them and they cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences (such as language settings) and how you use the platform. They make your experience more convenient.

6.3 Analytical Cookies

These cookies are used to analyze user behavior in order to improve the quality of our services. Information collected by these cookies is processed in aggregated form and no personal identity is revealed.

7 Data Retention Period

We retain your personal information only for as long as necessary. The retention period for different types of information is as follows:

7.1 Account Information

Your identity and contact information is retained for as long as your account remains active. Even after account closure, certain information may be kept for a period of time to meet legal obligations.

7.2 Transaction Information

Financial transaction records must be retained for an extended period due to legal and regulatory obligations. This is required for the purpose of dispute resolution and auditing.

7.3 Communication and Support Records

Records of communications made through our live chat and email support are retained for a set period for service quality monitoring and future assistance.

7.4 Data Deletion

Once the retention period has expired or there is no longer a legal requirement, we securely and permanently delete your information or store it in anonymized form. This process is carried out automatically.

8 User Rights

You have the following rights over your personal information. To exercise these rights, please contact us:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We will provide it within a reasonable time after receiving your request.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. We will update the information after verifying your identity.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, if some information must be retained due to legal or regulatory obligations, complete deletion may not be possible.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. Following an objection, we will stop using your information for that purpose.

8.5 Right to Lodge a Complaint

If you believe we have violated your privacy, please contact us directly in the first instance. We take every complaint seriously, investigate it thoroughly, and aim for a prompt resolution.

9 Protection of Minors

dgb88 is a responsible gaming platform operated exclusively for adults aged 21 and above. The protection of minors is one of our highest priorities.

We never knowingly collect information from minors. Age verification is in place during the registration process. If an account belonging to a minor is identified, it is immediately closed and all collected information is securely deleted.

If a parent or guardian becomes aware that their underage child has registered on our platform, please notify our support team immediately. We will take action promptly.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Policy Changes

dgb88 reserves the right to update this privacy policy from time to time. If changes are made, the updated date will be noted on this page.

10.1 Notice of Changes

For significant changes, we will send a notification to your registered email address. For minor changes, only this page will be updated. Continued use of the platform after any changes will be considered your acceptance of the updated policy.

10.2 Review of the Latest Version

We advise you to review this privacy policy regularly so that you are always informed about how your information is being managed.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is ready to serve you 7 days a week, 24 hours a day.